100% Genuine Books

100% Secure

Billing & Ordering

+91 93855 69327

10.00 am to 9.00 pm

Shopping Cart

0 Products
Categories

Customer’s Testimonials  view all »

premkumar - Professional Services

Tamil Bookman Cost is low,when Compare to other online shopping, Excellent Services. speed delivery Read More»

FAQ

What is 'My Account'? How do I update my information?   

  It is easy to update your Tamil book man account and view your orders any time through 'My Account'. 
 
   'My Account' allows you complete control over your transactions on Tamil book man    
    Manage/edit your personal data like address, phone numbers, email ids   
    Change your password       
    Track the status of your orders.
 
How do I merge my Tamil book man accounts linked to different email ids?   
 
You can merge two of your Tamil book man accounts linked to different email ids or update the email id linked to your existing Tamil book man account. The process is the same. 
 
  Step 1: Log in to your tamil book man account.  
 
  Step 2: In the ‘My Account’ pane, go to the ‘Settings’ tab and click on the ‘Update EMail’ option 
 
   Step 3: In the ‘Update Email’ page, your ‘current email’ id is shown. 
 
   - Enter your ‘new email’ id below.   
 
- Click the ‘Save Changes’ button. You will receive a ‘We have sent a mail to your new email id for re-confirmation’ message. 
 
   Step 4: Go to your ‘new email’ account and click on the Tamil book man account - Update Email message for confirmation.  
 
  Step 5: You are now redirected to the ‘Update Email’ page.   
 
- Below your ‘new email’ id, provide the password for your current Tamil book man account. 
   - Enter your new Tamil book man account password. 
   - Re-enter to confirm your new Tamil book man account password.  
  - Click the ‘Update Email’ button.
 
 
 How do I know my order has been confirmed?   
 
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.  
 
  You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time. 
 
   You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
 
 Can I order a product that is 'Out of Stock'?   
 
Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Tamil book man.    
 
 I see different prices for books with the same title. Why?   
 
On Tamil book man, you may find various editions of the title. Some editions might be collector's first/earlier prints, while some might be hardcover and others paperback. You can check for this on the product page.   
 
Some editions are re-published/printed within India, while some editions are imported. All other available editions and alternative prices for a particular title are mentioned on the respective product page under 'Other Editions'.
 
 Why do I see different prices for the same product?   
 
A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the Tamil book man marketplace, where different sellers compete for your order. 
 
Is it necessary to have an account to shop on Tamil book man?  
 
  You can shop on Tamil book man by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Tamil book man account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.  
   
  How do I check the current status of my orders?  
 
  You can review the status of your orders and other related information in the 'My Account' section   
 
In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
 
 What do the different order status mean ?   
 
Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.   
 
 Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.  
 
  Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery. 
 
   Order Cancelled: The order was cancelled. 
 
When and how can I cancel an order?   
 
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number.
 
 What is the estimated delivery time?   
 
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Please check with individual sellers to determine delivery times.  
 
  Estimated delivery time is dependent on the product's availability with the seller, and could vary from each seller offering the product.   
 
  'In Stock'   
 
  For items listed as "In Stock", sellers will mention the delivery time as 2-3 business days (in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. 
 
    Sometimes, items have to be imported by sellers from outside India. These items are mentioned sometimes as 'Imported' on the product page and can take at least 10 days or more to be delivered to you. 
 
  'Preorder' or 'Forthcoming'   
 
Such items are expected to be released soon and can be prebooked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 4 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. Eg: 5th May, August 3rd week. 
 
    ‘Back In Stock Soon’   
 
The item is popular and has been sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the seller.  
 
  'Temporarily Unavailable'  
 
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.   
 
  'Out of Stock'   
 
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.    
 
        'Permanently Discontinued'   
 
This product is no longer available because it is obsolete and/or production for it has been discontinued. 
 
Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?  
 
  There are zero hidden charges when you make a purchase on Tamil book man. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. 
 
   Why does the estimated delivery time vary from seller to seller?    You probably have noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the seller etc. 
 
Seller does not/cannot ship to my area. Why?   
 
There are instances when the seller cannot ship to some locations. This could be a consequence of general regulations or serviceability issues. 
 
   At times sellers prefer not to ship to certain locations. This is entirely at the seller’s discretion.
 
 I need to return an item, how do I arrange for a pick-up?   
 
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.  
 
  Return fees are borne by the seller.
 
 Does Tamil book man deliver internationally?   
 
As of now, Tamil book man doesn't deliver items internationally.  
 
  You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India /others.
 
      How does the delivery process work?  
 
  All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.  
 
  Sellers generally ship through courier  wherever possible or will use other reputed courier service providers. During checkout you will be prompted to provide your location's pincode in order to ensure that the seller does indeed deliver to you. 
 
   All electronic items are insured for theft and damages during transit.
 
 How can I track the delivery of my order?  
 
  All items sold by sellers on Tamil book man are delivered through reputed courier partners including Courier- Tamil book man's preferred delivery partner. You will be provided a Tracking ID for your order by the respective courier service provider. Order IDs contain tracking information from Courier.
 
 
What is Courier?   
 
Courier is Tamil book man 's preferred delivery partner. delivers across all major postal codes across India..     
 
  What is the general return policy on Tamil book man?   
 
We want to ensure you have a hassle-free shopping experience, where you can confidently make purchases. All sellers on Tamil book man have a comprehensive return policy which is tailored to protect our customers.
 
   Seller provides the 30 Day Replacement Guarantee.  Category  Defective or Damaged    Other Reasons no return

  What is the Sellers' Return Policy?    
 
If you have received a damaged item or it does not match the description provided by the seller, you can return it to the seller and get a replacement within 10 days of delivery at no extra cost.  
 
  This policy does not cover defective products sold by sellers. Such instances are covered under the manufacturer’s terms. Please contact the respective helpline for brand specific return policy.
 
    Please contact us with your replacement request within 10 days from the date of delivery of the product.
 
The seller will be notified of the return request. Once the seller accepts the return request, the item will be recalled and a replacement will be shipped to you.
 
 What is the 30 Day Replacement Guarantee?   
 
If you have received a damaged or defective product, you can return it to get a replacement within 30 days of delivery at no extra cost.
 
This policy is applicable to seller WS Retail only.  
 
  Please contact us with a replacement request within 30 days of delivery.
 
The item will be recalled and a brand new replacement will be shipped to you at no extra cost.
 
 What is the 30 Day Exchange Policy?  
 
  If you are not completely satisfied with the Clothing or Footwear item you have received or it does not fit right, you can return it within 30 days of delivery for an exchange.
 
This is valid for seller WS Retail only.   
 
  In case of damaged or defective Clothing or Footwear items, you can initiate a return for a replacement under the 30 Day Replacement Guarantee. 
 
What are the conditions for initiating a return?   
 
Damages due to misuse of product are not covered under the policy. Consumable items that have been used or installed cannot be returned.
 
Items such as innerwear, lingerie, socks and clothing freebies are ineligible for returns.
 
Products with tampered or missing serial numbers are likewise ineligible.
 
    'Damage' or 'defect' is as defined under the manufacturer’s warranty. Please return the item in the actual condition you received it with all its original packaging and accessories.  
 
  Replacement can be for the entire product or part(s) of the product subject to availability of the same.
 
How do I return an item purchased on Tamil book man.com?    
 
To return an item purchased on Tamil book man.com, please refer to the corresponding return policy of the seller.
 
You can then contact us for initiating the return. How do I cancel an order?   
 
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.   
 
In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a delivery has already been made.
 
 How can I cancel items in my order?   
 
You can cancel an item in your order, till the item is shipped by the seller   
 
In order to cancel an item in your order:  
 
      Log into your Tamil book man account and go to the 'My Orders' page  
 
      Identify the item you want to cancel and click on the corresponding 'View Details' link       
 
In the detailed order page, you will see 'Cancel' links against each of the items in that order    
 
    Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation   
 
     Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible 
 
Why do I see a disabled 'Cancel' link?  
 
  A disabled 'Cancel' link can mean the following things:  
 
  - The item has already been shipped by seller   
 
- The item has a quantity greater than one associated with it  
 
  - The item is non-refundable (example, e-Gift Vouchers, Wallet Top-Ups, etc)  
 
  - In any of the above cases, you can get in touch with our Customer Support for more information
 
 How long will it take to process my cancellation request?   
 
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same.   
 
In case the seller is the refund mode will be Tamil book man Wallet. The refunded amount will be made available immediately.   
 
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Tamil book man.
 
 What are the modes of refund available after cancellation?   
 
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. 
 
 There are two modes of refund:             
 
   Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. 
 
   Once you have requested the cancellation of item(s) in your order, Tamil book man will complete the cancellation and initiate the refund, depending on your preference.