What is 'My Account'? How do I update my information?
It is easy to update your Tamil book man account and view your orders any time through 'My Account'.
It is easy to update your Tamil book man account and view your orders any time through 'My Account'.
'My Account'
allows you complete control over your transactions on Tamil book man
Manage/edit
your personal data like address, phone numbers, email ids
Change your
password
Track the status of your orders.
Track the status of your orders.
How do I merge my Tamil book man accounts linked to
different email ids?
You can merge two
of your Tamil book man accounts linked to different email ids or
update the email id linked to your existing Tamil book man account.
The process is the same.
Step 1: Log in to your tamil book man account.
Step 2: In the ‘My
Account’ pane, go to the ‘Settings’ tab and click on the ‘Update EMail’ option
Step 3: In the
‘Update Email’ page, your ‘current email’ id is shown.
- Enter your ‘new
email’ id below.
- Click the ‘Save
Changes’ button. You will receive a ‘We have sent a mail to your new email id
for re-confirmation’ message.
Step 4: Go to your
‘new email’ account and click on the Tamil book man account - Update
Email message for confirmation.
Step 5: You are
now redirected to the ‘Update Email’ page.
- Below your ‘new
email’ id, provide the password for your current Tamil book man
account.
- Enter your new Tamil book man account password.
- Re-enter to
confirm your new Tamil book man account password.
- Click the
‘Update Email’ button.
How do I know my order has been confirmed?
Once your order
has been logged and payment authorization has been received, the seller
confirms receipt of the order and begins processing it.
You will receive
an email containing the details of your order when the seller receives it and
confirms the same. In this mail you will be provided with a unique Order ID
(eg. OD01202130213), a listing of the item(s) you have ordered and the expected
delivery time.
You will also be
notified when the seller ships the item(s) to you. Shipping details will be
provided with the respective tracking number(s).
Can I order a product that is 'Out of Stock'?
Unfortunately,
products listed as 'Out of Stock' are not available for sale. Please use the
'Notify Me' feature to be informed of the product's availability with sellers
on Tamil book man.
I see different prices for books with the same title. Why?
On Tamil book man, you may find various editions of the title. Some editions might be
collector's first/earlier prints, while some might be hardcover and others
paperback. You can check for this on the product page.
Some editions are
re-published/printed within India, while some editions are imported. All other
available editions and alternative prices for a particular title are mentioned
on the respective product page under 'Other Editions'.
Why do I see different prices for the same product?
A product could be
listed under different prices. There could be sellers offering you the same
product but at a different price. That is the nature of the Tamil book man marketplace, where different sellers compete for your order.
Is it necessary to have an account to shop on Tamil book man?
You can shop on Tamil book man by providing just your email ID. While it is not necessary to
have an account to shop for and purchase items, it is recommended that you
create one. By creating your own Tamil book man account, you can enjoy
a personalized shopping experience, including recommendations, quicker checkout
and a public wishlist. You will also be able to rate/review products and
sellers.
How do I check the current status of my orders?
You can review the
status of your orders and other related information in the 'My Account' section
In the My Account
page, click on the 'My Orders' link to view the status of all your orders. To
view the status of a specific order, click on the 'Order Number' link.
What do the different order status mean ?
Payment Pending
Authorization: Your order has been logged and we are waiting for authorization
from the payment gateway.
Payment Authorized, Order under Processing:
Authorization has been received from the payment gateway and your order is
being processed by the seller.
Order Shipped:
Your order has been shipped by the seller and is on its way to the location
specified by you for delivery.
Order Cancelled:
The order was cancelled.
When and how can I cancel an order?
You can cancel
your order before it reaches the "Order Shipped" state. To cancel,
please Contact Us with the order number.
What is the estimated delivery time?
Sellers generally
procure and ship the items within the time specified on the product page.
Business days exclude public holidays and Sundays. Please check with individual
sellers to determine delivery times.
Estimated delivery
time is dependent on the product's availability with the seller, and could vary
from each seller offering the product.
'In Stock'
For items listed
as "In Stock", sellers will mention the delivery time as 2-3 business
days (in areas where standard courier service is available). For other areas,
orders will be sent by Registered Post through the Indian Postal Service which
may take 1-2 weeks depending on the location.
Sometimes, items
have to be imported by sellers from outside India. These items are mentioned
sometimes as 'Imported' on the product page and can take at least 10 days or
more to be delivered to you.
'Preorder' or
'Forthcoming'
Such items are
expected to be released soon and can be prebooked for you. The item will be
shipped to you on the day of it's official release launch and will reach you in
2 to 4 business days. The Preorder duration varies from item to item. Once
known, release time and date is mentioned. Eg: 5th May, August 3rd week.
‘Back In Stock
Soon’
The item is
popular and has been sold out. You can however ‘book’ an order for the product
and it will be shipped according to the timelines mentioned by the seller.
'Temporarily
Unavailable'
The product is
currently out of stock and is not available for purchase. The product could to
be in stock soon. Use the ‘Notify Me’ feature to know when it is available for
purchase.
'Out of Stock'
Currently, the
item is not available for sale. Use the 'Notify Me' feature to know once it is
available for purchase.
'Permanently
Discontinued'
This product is no
longer available because it is obsolete and/or production for it has been
discontinued.
Are there any hidden costs (sales tax, octroi etc) on items
sold by sellers?
There are zero
hidden charges when you make a purchase on Tamil book man. The prices
listed for all the items are final and all-inclusive. The price you see on the
product page is exactly what you pay.
Why does the estimated delivery time vary from seller to
seller? You probably have
noticed varying estimated delivery times for sellers of the product you are
interested in. Delivery times are influenced by product availability,
geographic location of the seller etc.
Seller does not/cannot ship to my area. Why?
There are
instances when the seller cannot ship to some locations. This could be a
consequence of general regulations or serviceability issues.
At times sellers
prefer not to ship to certain locations. This is entirely at the seller’s
discretion.
I need to return an item, how do I arrange for a pick-up?
You can Contact Us
to initiate a return. You will receive a call explaining the process, once you
have initiated a return.
Return fees are
borne by the seller.
Does Tamil book man deliver internationally?
As of now, Tamil book man doesn't deliver items internationally.
You will be able
to make your purchases on our site from anywhere in the world with credit/debit
cards issued in India and 21 other countries, but please ensure the delivery
address is in India /others.
How does the delivery process work?
All deliveries are
scheduled through reputed couriers. You will be informed when the seller ships
your consignment and will also be provided a tracking number.
Sellers generally
ship through courier wherever possible
or will use other reputed courier service providers. During checkout you will
be prompted to provide your location's pincode in order to ensure that the
seller does indeed deliver to you.
All electronic
items are insured for theft and damages during transit.
How can I track the delivery of my order?
All items sold by
sellers on Tamil book man are delivered through reputed courier
partners including Courier- Tamil book man's preferred delivery
partner. You will be provided a Tracking ID for your order by the respective
courier service provider. Order IDs contain tracking information from Courier.
What is Courier?
Courier is Tamil book man 's preferred delivery partner. delivers across all
major postal codes across India..
What is the general return policy on Tamil book man?
We want to ensure
you have a hassle-free shopping experience, where you can confidently make
purchases. All sellers on Tamil book man have a comprehensive return
policy which is tailored to protect our customers.
Seller provides
the 30 Day Replacement Guarantee. Category Defective or Damaged Other Reasons no return
What is the Sellers' Return Policy?
If you have
received a damaged item or it does not match the description provided by the
seller, you can return it to the seller and get a replacement within 10 days of
delivery at no extra cost.
This policy does
not cover defective products sold by sellers. Such instances are covered under
the manufacturer’s terms. Please contact the respective helpline for brand
specific return policy.
Please contact us
with your replacement request within 10 days from the date of delivery of the
product.
The seller will be notified of the return request. Once the seller
accepts the return request, the item will be recalled and a replacement will be
shipped to you.
What is the 30 Day Replacement Guarantee?
If you have
received a damaged or defective product, you can return it to get a replacement
within 30 days of delivery at no extra cost.
This policy is applicable to
seller WS Retail only.
Please contact us
with a replacement request within 30 days of delivery.
The item will be
recalled and a brand new replacement will be shipped to you at no extra cost.
What is the 30 Day Exchange Policy?
If you are not
completely satisfied with the Clothing or Footwear item you have received or it
does not fit right, you can return it within 30 days of delivery for an
exchange.
This is valid for seller WS Retail only.
In case of damaged or defective Clothing or
Footwear items, you can initiate a return for a replacement under the 30 Day
Replacement Guarantee.
What are the conditions for initiating a return?
Damages due to
misuse of product are not covered under the policy. Consumable items that have
been used or installed cannot be returned.
Items such as innerwear, lingerie,
socks and clothing freebies are ineligible for returns.
Products with tampered
or missing serial numbers are likewise ineligible.
'Damage' or
'defect' is as defined under the manufacturer’s warranty. Please return the
item in the actual condition you received it with all its original packaging
and accessories.
Replacement can be
for the entire product or part(s) of the product subject to availability of the
same.
How do I return an item purchased on Tamil book man.com?
To return an item
purchased on Tamil book man.com, please refer to the corresponding
return policy of the seller.
You can then contact us for initiating the return. How do I cancel an order?
You can cancel
your order online before the product has been shipped. Your entire order amount
will be refunded.
In case your
product has been shipped but has not yet been delivered, to cancel Contact Us.
Unfortunately, an order cannot be cancelled in case a delivery has already been
made.
How can I cancel items in my order?
You can cancel an
item in your order, till the item is shipped by the seller
In order to cancel
an item in your order:
Log into your Tamil book man account and go to the 'My Orders' page
Identify the
item you want to cancel and click on the corresponding 'View Details' link
In the
detailed order page, you will see 'Cancel' links against each of the items in
that order
Click on the
'Cancel' link, indicate the reason for cancellation, choose a mode of refund
and confirm cancellation
Once your
cancellation request is created, we will ensure that the cancellation is
processed as soon as possible
Why do I see a disabled 'Cancel' link?
A disabled
'Cancel' link can mean the following things:
- The item has
already been shipped by seller
- The item has a
quantity greater than one associated with it
- The item is
non-refundable (example, e-Gift Vouchers, Wallet Top-Ups, etc)
- In any of the
above cases, you can get in touch with our Customer Support for more
information
How long will it take to process my cancellation request?
Once you request
the cancellation of item(s) in your order, it will take us a maximum of 1-2
business days to cancel the order and initiate a refund. You will be notified
of the same.
In case the seller
is the refund mode will be Tamil book man Wallet. The refunded amount
will be made available immediately.
However, if you
opt for having the money transferred back to the source of transaction, it may
take up to 7-10 business days for the respective banks to process the refund.
Please get in touch with the banks directly in case of any delays post
confirmation of cancellation/refund by Tamil book man.
What are the modes of refund available after cancellation?
In order to
confirm cancellation of item(s) in your order, you need to indicate your refund
preference.
There are two modes of refund:
Back to Source - In this case, the
money will be refunded back to the payment mode/account that was originally
used to make the transaction.
Once you have
requested the cancellation of item(s) in your order, Tamil book man
will complete the cancellation and initiate the refund, depending on your
preference.
